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REFUND POLICY


Terphaus Shop Refund Policy

Returns
My policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, I do require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable):
Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please don't hesitate to contact me at toshaterpilowski@me.com.

Sale items (if applicable):
Only regular priced items may be refunded. Unfortunately sale items will not be refunded.

Exchanges (if applicable):
I will only replace items if they are defective or damaged. If you need to exchange it for the same item, send me an email at toshaterpilowski@me.com and we'll start your return process immediately.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and they will find out about your return.

Shipping:
To return your product, you may mail your product to:

Terphaus C/O Tosha Terpilowski

33914 SE McCullough Street

Snoqualmie, Washington US 98065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. I do not guarantee that I will receive your returned item.